Welcome to the Groom Loop Policies Page!

For all inquiries regarding our products, order status, or to provide valuable feedback, we invite you to contact us at groomloop@gmail.com. Our team is dedicated to ensuring a responsive and informative communication channel to address your needs.

We understand how eager you are to receive and use your products, so we are committed to getting them to you as soon as possible. Our goal is to ship products within 1 – 2 business days. In the unlikely event that unforeseen circumstances prevent us from meeting this deadline, we will notify the buyer as soon as possible with updated shipping details, as transparency is essential in our service.

For precise information regarding return and exchange policies, we advise referring to the item details section. To ensure your satisfaction, our products come with a 6-month hardware warranty, demonstrating our commitment to long-term quality standards. Moreover, our 45-day Chew-through Warranty adds an extra layer of reassurance, although shipping costs for warranty-related matters are the responsibility of the buyer.

For those considering exchanges, we stipulate a window of 7 days from the product's receipt. Our approach to exchanges is characterized by careful individual consideration, ensuring that each case receives tailored attention.

A note of distinction is reserved for custom-made products, which are subject to a separate return policy. 

Thank you for choosing Groom Loop. These policies have been carefully designed to improve your interaction with us, reflecting our commitment to professionalism and making sure that your interaction with our brand is characterized by effectiveness, openness, and the highest standards.